Registered Business Information

RPGAH.COM is operated by the following registered company:

Website / trade name

RPGAH / RPGAH.COM

Registered company

Hefei Trute International Trade Co., Ltd.
合肥特鲁特国际贸易有限公司

Company registration ID

91340104MA8PQU2B0T (Unified Social Credit Code)

Date of establishment

November 25, 2022

Registered business address

Room 610, Jinqian Plaza, Intersection of Jinzhai Road and Qianshan Road, Shushan District, Hefei, Anhui Province, China
安徽省合肥市蜀山区金寨路与潜山路交口金潜广场610室

Customer support

[email protected] · Contact Us

1. Acceptance of these Terms

RPGAH.COM (the “Website”, “RPGAH”, “we”, “us” or “our”) is operated by Hefei Trute International Trade Co., Ltd. These Terms & Conditions apply to your use of the Website and purchases made through it.

By placing an order, you agree to the Terms and the applicable policies that are presented or linked before checkout. If you do not agree, please do not place an order. Mandatory rights available to you under applicable consumer laws are not limited by these Terms.

2. Digital products and services

We offer certain video-game-related digital products, which may include virtual items, in-game currency, pets, game accounts or other digital products as shown in the relevant listing. The specific item, quantity, game, platform, region, server and delivery method are defined by the product description and order summary.

Digital items generally do not involve physical shipment. Access to an item or its use may depend on the rules and technical features of the relevant game. Not every item is available in every region, on every platform or for every account.

Descriptions on product pages should be reviewed carefully. If any product specification is unclear, please contact us before you pay.

3. Customer eligibility and account information

You must be legally able to make a purchase under the laws applicable to you. If you are a minor, you must have the consent and supervision of a parent or legal guardian where required.

You are responsible for supplying accurate contact and order-related information, including the appropriate game, server, platform, character name or other delivery identifier. Keep your RPGAH login details secure and notify us if you suspect unauthorized use.

Where a listing concerns a game account, read the specific listing carefully to understand the account details, transfer method and any disclosed restrictions. Do not provide account passwords or payment-card details through unsolicited messages or unofficial contacts.

4. Placing an order

Before confirming payment, check the product name, quantity, game, region, server, platform, delivery information, price and any clearly disclosed fees. Your order confirmation acknowledges that the order has been received; it does not necessarily mean delivery is complete.

If an order cannot be fulfilled due to unavailability, an incorrect listing or a technical issue, we will contact you about an appropriate resolution, such as a correction, an alternative you may choose to accept, or a refund in accordance with applicable law and our published policies. We will not substitute a materially different product without your agreement.

5. Prices, payment and billing

Product prices and their currencies are displayed on the Website. Any applicable taxes, processing charges or other fees collected by RPGAH should be disclosed before the customer authorizes the payment, and the checkout total is the amount presented for approval. Your bank or payment provider may separately charge exchange or cross-border fees under its own terms.

Payment methods available to you are shown at checkout. Payments may be processed by third-party payment providers under their own privacy and payment terms. We do not ask customers to share full card details, verification codes or account passwords through live chat or email.

Unless an offer clearly states otherwise and obtains your separate agreement, an RPGAH order is a one-time purchase rather than an automatically renewing subscription. If you notice an unrecognized charge, contact our support team and your payment provider promptly.

6. Digital fulfillment and delivery

Delivery is normally performed within the game or through another digital transfer method described in the product listing. Depending on the game, this may involve direct in-game trading, in-game mail or an in-game auction or marketplace. No physical shipping address, parcel or shipping fee is required for a digital-only order unless the product page expressly states otherwise.

Estimated delivery times depend on the game, product availability, customer participation, verification and the relevant game's trading features. Times shown on product listings or our Delivery Terms are estimates rather than unconditional guarantees unless explicitly stated as guaranteed for that order.

If you have not received the purchased product within the stated delivery window, please contact support with your order number. We will investigate and explain the next steps, including available cancellation or refund options where appropriate.

7. Cancellations, returns and refunds

Before delivery: If you wish to cancel an order that has not yet been fulfilled, contact our customer support team as soon as possible. Eligibility and processing will depend on the order status and the published Cancellation Policy.

After delivery: Because digital game items can be transferred or consumed, a conventional physical return is often not possible. However, this does not remove any refund, remedy or statutory rights that may apply to an undelivered, materially incorrect or otherwise nonconforming product.

For specific request windows, eligibility requirements, support instructions, processing time and refund method, please review our Returns & Refunds Policy. In the event of inconsistent statements across pages, any applicable mandatory consumer protections still apply. We encourage customers to contact us promptly so an issue can be investigated.

You retain any rights you may have to contact your payment provider, seek a chargeback or raise a dispute under applicable law or payment-network rules. Nothing in these Terms requires you to waive those rights.

8. Payment security and order verification

To help prevent fraud and unauthorized transactions, some orders may require reasonable verification before delivery. We may contact you using the details provided with your order to confirm information necessary to process it.

Verification can delay fulfillment. If the necessary checks cannot be completed, we may be unable to fulfill the order and will communicate the outcome and any appropriate refund. We will not request your complete payment-card number or security code through email or chat.

9. Third-party games and publishers

Game names, trademarks and related content belong to their respective owners. Unless a product listing expressly provides accurate evidence of an authorized relationship, RPGAH is an independent retailer and is not affiliated with, endorsed by or sponsored by the relevant game developers or publishers.

Third-party games may impose trade restrictions, account-transfer restrictions or other rules that affect use of digital items. Customers should review the applicable publisher's terms before purchasing. Where a restriction prevents us from delivering the agreed product, we will assess a suitable remedy under our policies and applicable law.

10. Acceptable use

When using RPGAH, you agree not to use stolen payment details, place fraudulent orders, impersonate another person, submit false delivery details, interfere with the Website's operation or engage in conduct that violates applicable law.

We may investigate suspected misuse and, where reasonably necessary, restrict an order or account. We will not use this section to deny any refund or consumer remedy that is required by law.

11. Website content and intellectual property

Unless otherwise identified, RPGAH's original website text, layout, graphics and other original materials are owned by RPGAH or licensed to us. You may use the Website for lawful personal shopping. You may not reproduce our original content for commercial use without the permission of the relevant rights holder, except as allowed by law.

Third-party game names, artwork and logos remain the property of their respective owners. Their presence does not establish a sponsorship or partnership.

12. Availability, errors and service changes

We aim to keep product descriptions, inventory, pricing and website information accurate. Occasionally, typographical errors, technical errors or unexpected stock changes may occur. If a material issue affects your order, we will explain it and offer a lawful and appropriate resolution rather than silently change the agreed product or final charge.

We may update the Website's features or temporarily suspend access for maintenance, security or technical reasons. Such changes do not affect already accrued customer rights.

13. Consumer rights and limitations

We provide the products and remedies described in the relevant listing, order confirmation and published policies. We do not promise that a third-party game will operate without interruption or that game publishers will never change their rules, features or trading systems.

To the maximum extent permitted by applicable law, neither party is responsible for losses that are indirect or unforeseeable in the circumstances. Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory statutory guarantees, rights to refunds or remedies for our own failure to meet agreed obligations.

14. Privacy and electronic communications

We process personal data to support checkout, fraud prevention, order fulfillment and customer service as explained in our Privacy Policy. Please read that policy to understand the information collected, its purposes, and how to contact us about your data.

By providing your email address or other contact details in connection with an order, you agree that we may send transactional communications such as order confirmations, delivery coordination, payment-verification requests and support replies. Marketing communications, where offered, are subject to applicable consent and opt-out requirements.

15. Changes to these Terms

We may revise these Terms to reflect changes in our business, services, law or customer-support processes. When we do so, we will update the “Last updated” date. The version in effect when you placed an order generally governs that order unless a change is required by law or you expressly agree otherwise.

16. Applicable law and dispute resolution

The operating company is registered in the People's Republic of China. To the extent permitted by applicable law, these Terms are governed by the laws of the People's Republic of China, without displacing consumer protections that mandatorily apply in your country or region.

If you have a complaint, please first contact us with your order number and a description of the issue so that we can seek a resolution. Nothing here prevents you from using rights or remedies available through courts, regulators, consumer-protection authorities or payment providers where applicable.

17. Contact and legal notices

If you have questions about these Terms, order status, payment issues, delivery, cancellations or refunds, you can contact our customer support team.

Operator: Hefei Trute International Trade Co., Ltd.
Registered address: Room 610, Jinqian Plaza, Intersection of Jinzhai Road and Qianshan Road, Shushan District, Hefei, Anhui Province, China
Support email: [email protected]

Contact RPGAH Customer Support

Related Policies

These policies provide additional information about your order and form part of the shopping information available to customers: